Frequently Asked Questions
Unsure of the procedure at Evolve? Find the answers to some frequently asked questions here.
What should I expect for my first massage at Evolve?
If this is your first time receiving a service at Evolve, plan on arriving about 10 minutes early to fill out an intake form, unless you filled it out online. Your therapist will review your intake form, and then take you back to the treatment room to begin your session. They’ll discuss your goals for the session and any problem areas you would like to focus on.
Can I talk during my session?
If you must talk, we request you do so with soft tones. Your feedback to your therapist is always important, but we want you to relax and enjoy your session. If you experience any discomfort or pain, be sure to speak up, so your therapist can adjust accordingly.
How much should I tip?
We always recommend tipping at least 20% of the full price of the service.
What is included in the massage, facial stretch session time?
Each session includes 5 minutes in the beginning for consultation and undressing, and 5 minutes afterwards for the therapist to clean up for their next session. The remaining time is considered “hands-on” service. If you’re late, that cuts into the hands-on portion of the session.
Do I have to listen to the music?
With music being a big component of the spa atmosphere. The rooms have individual volume controls, so that the music may be turned up or down during the session.
What do you mean by “Everything is Customized”?
At Evolve, we plan everything to your needs. The massage sessions focus on any particular areas that you are having problems with. The facial sessions target specific problems with customizable skincare products. Evolve employs over 20 Licensed Massage Therapists, as well as 3 Skin Care Professionals. These options, paired with our flexible hours, make the most appointments available for your busy schedule.
I’m sick, can I still come in?
We strongly suggest that you do not. The massage may exacerbate your symptoms. If you can get a family member or friend to fill your appointment spot, that’s an excellent way to avoid a cancellation fee.
Why do I owe a cancellation fee?
The cancellation policy is in place to compensate the therapist for the time that was allotted for your appointment. If we have enough time to reschedule the session you will not be charged. If we are unable to reschedule there is a charge of 50% of the service.
Do I need to undress? What about my privacy? Do I have to cover myself with the sheet?
We do recommend that you undress to your comfort level for a massage. The therapist will have better access to your problem areas and your clothing will not get any lotion or oil on it. Any area that is not being worked on must be covered with a sheet and/or blanket at all times.
Will the Massage hurt? How will I feel afterwards?
Due to massage therapy breaking up fascia and adhesions, it can be uncomfortable at times. Please let the therapist know if the pressure they are using is too much, or too little. Remember, the session is customized for YOUR needs!
Will I bruise?
Depending on the area being worked on, bruising and discoloration of the skin may occur. This can also happen if you’re on certain medications, have certain health conditions, or if you bleed/bruise easily.
Most clients leave the session feeling more relaxed and loose, however it is very common to feel sore after a session. It is important that you are following the therapist’s post-massage instructions and hydrate.
What are the advantages of getting a massage monthly?
A monthly massage routine can help with any chronic or acute aches and pains. Massages have been proven to reduce stress levels, as well.
Why can’t I get a massage in the first trimester of pregnancy?
Our massage therapists who are trained on prenatal massage are trained on second- and third-trimester massage. For the health and safety of our clients, we will not do a massage for a client in the first trimester of her pregnancy.
I want a deep tissue massage. Shouldn’t I see a male therapist?
Surprisingly, you may or may not be better off with a female therapist. The guys aren’t necessarily stronger; the therapist’s body mechanics have much more to do with it. If it is simply a preference to see a male (or female) therapist, please don’t hesitate to ask. Please check out our staff page to see which therapists are trained on which types of massage. Contact our front desk team if you’d like a recommendation!
Why do you need to know what medications I’m on?
Massage impacts all systems of the body, as do various medications. There may be some techniques or areas the therapist may need to avoid, or they may need to adjust their level of pressure.
Why does it matter if I use Retinol/Retin-A?
Retinol is a chemical exfoliant that can make your skin more sensitive. It’s always important to let your esthetician know if you are using a product containing Retinol, so they can avoid products that may cause excess irritation.
How long do I need to wait between facials?
We recommend getting facials in a 4 to 6 week cycle. Facials can be very abrasive to the skin, especially if you are not accustomed to them.
What about redness or break outs?
The estheticians’ knowledge of the products will help to minimize any redness or irritation that may occur.
Can I get waxing done during a facial?
We prefer to book waxing separately for our first time clients so the esthetician can allot the 60/90 minutes to your skin analysis and facial.
How long do I need to wait between waxing sessions?
Your hair needs to be 1/4″ – 1/2″ long, like a grain of rice. Hair growth rate varies by person, but we typically recommend every 4 – 6 weeks.