Frequently Asked Questions
Unsure of the procedure at Evolve? Find the answers to some frequently asked questions here.
GENERAL | MASSAGE | FACIALS & WAXING
What should I expect at Evolve?
If this is your first time receiving a service at Evolve, plan on arriving about 10 – 15 minutes early to fill out any paperwork. After the paperwork is filled out, you’ll start relaxing our quiet waiting area. The therapist will review your paperwork, and then take you back to the treatment room to begin your session. They’ll discuss with you the goals of the session and any problem areas you would like to focus on. Once the session is complete, you’ll return to the front desk to check out.
Can I talk during my session?
Absolutely! Although we do request that you use soft tones, we encourage talking to your therapist during session. They are counting on your feedback! If you experience any discomfort or pain, be sure to speak up, so that they can adjust accordingly.
How much should I tip?
We always recommend tipping at least 20% of the full price of the service.
What is included in the session time?
Each session includes 5 minutes in the beginning for consultation and dressing, and 5 minutes afterwards for the therapist to clean up for their next session. The remaining time is considered “hands-on” service. If you’re late, that cuts into the hands-on portion of the session.
I don’t like your music! Do I have to listen to this?
With music being a big component of the spa atmosphere, we have researched and tried many different compaies to provide it. Our current music provider is the best-reviewed and most reliable option. The rooms have individual volume controls, so that the music may be turned up or down during session.
What do you mean by “Everything is Customized”?
At Evolve, we plan everything to your needs. The massage sessions focus on any particular areas that you are having problems with. The facial sessions target specific problems with customizable skincare products. Evolve employs over 20 Licensed Massage Therapists, as well as 3 Skin Care Professionals. These options, paired with our flexible hours, make the most appointments available for your busy schedule.
I’m sick, can I still come in?
We strongly suggest that you do not. Not only are you going to get your therapist (and their coworkers) sick, but you’re going to feel much worse the next day. The massage will exacerbate your symptoms, especially if you do not drink enough water afterwards. If you can get a family member or friend to fill your appointment spot, that’s an excellent way to have another day of recovery time and avoid a cancellation fee.
Why do I owe a cancellation fee?
Our therapists are compensated for the sessions that they complete. If there is no session, there is no pay. The cancellation policy is in place to compensate the therapist for the time that was allotted for your appointment, had they completed your session. Most of time, when a client cancels a session the same day, there is not enough time to get that appointment rebooked on the schedule. Many spas charge the full price of the cancelled services; we only charge what is needed to cover the therapist’s pay. The $25.00 fee that we charge goes directly to the therapist.
Do I need to undress? What about my privacy? Do I have to cover myself with the sheet?
We do recommend that you do undress for a massage. The therapist will have better access to your problem areas and your clothing will not get any lotion or oil on it. We have warmers on the tables for your comfort, as well. We follow the mandated draping procedures that are taught in the schools. Therefor, any area that is not being worked on will be covered with a sheet at all times. Likewise, please do not remove the sheet. This is as much for the therapist’s peace of mind as it is for yours.
Will the Massage hurt? What if I bruise? How will I feel afterwards?
Due to massage therapy breaking up fascia and adhesions, it can be uncomfortable for some people. Please let the therapist know if the pressure they are using is too much, or even too little. Remember, the session is customized for YOUR needs!
Depending on your session time and the area being worked on, bruising and discoloration of the skin by occur. This can also happen if you’re on certain medications, have certain health conditions, and if you bleed/bruise easily.
Most clients leave the session feeling more relaxed and loose. However, it is very common to feel sore after a session, depending on your session type. It is important that you are following the therapist’s post-massage instructions to stretch and drink water.
What are the advantages of getting a massage monthly?
A monthly massage routine can help with any chronic or acute aches and pains. Massages have been proven to reduce stress levels, as well.
Why can’t I get a massage in the first trimester of pregnancy?
Our massage therapists who are trained on prenatal massage are trained on second- and third-trimester massage, and learned it as part of their general schooling. It is possible to taken extensive classes on prenatal massage, and to become first-trimester certified. There is not much evidence to prove that it is completely safe OR unsafe to perform first-trimester prenatal massage; there’s a lot of uncertainty surrounding it. For the health and safety of our clients, we will not do a massage for a client in the first trimester of her pregnancy.
I want a deep tissue massage. Shouldn’t I see a male therapist?
Surprisingly, you may or may not be better off with a female therapist. The guys aren’t necessarily stronger; the therapist’s body mechanics have much more to do with it. If it is simply a preference to see a male (or female) therapist, please don’t hesitate to ask. Please check out our staff page to see which therapists are trained on which types of massage. Contact our front desk team if you’d like a recommendation!
Why do you need to know what medications I’m on?
Massage impacts all systems of the body, as do various medications. There may be some techniques or areas the therapist may need to avoid, or they may need to use a certain amount of pressure. This is for your health.
What should I expect? What’s included in a facial?
When you arrive for your first facial at Evolve, we will have a quick Facial Intake Form for you to fill out. It has skincare based questions, so that the Estheticians can learn your routine, skin type, and develop a care plan that best suits your skin. We do offer upgrades in the facials, such as masks, peels, and waxing. As far as which upgrades are best for your skin, the Estheticians will be able to tel you which is best, based on the pre-facial evaluation. Extractions may also be performed in the facial, as well.
Why does it matter if I use Retinol/Retin-A?
Retinol is a chemical exfoliant that can make your skin more sensitive. It’s always important to let your esthetician know if you are using a product containing Retinol, so they can avoid products that may cause excess irritation.
How long do I need to wait between facials?
We recommend getting facials in a 4 to 6 week cycle. Facials can be very abrasive to the skin, especially if you are not used to them. The estheticians’ knowledge of the products will help to minimize any redness or irritation can may occur.
Can I get waxing done during a facial?
Yes, they can do a small facial wax during a facial if there is enough time. We prefer to book waxing separately. Any other waxing, below the face, must be booked as a separate appointment.
How long do I need to wait between waxing sessions?
Your hair needs to be 1/4″ – 1/2″ long. Hair growth rate varies by person, but we typically recommend every 4 – 6 weeks.